Face-to-face consultations

If you have fever or any respiratory symptoms, OR have been in a NSW hotspot, OR you have travelled to Victoria in the past 14 days, , you MUST call the practice first for a phone consultation initially.  This provides an extra layer of screening and safety for everyone. Your doctor will make appropriate arrangements if you need to be assessed in person.

Given there have been increased COVID-19 cases in Sydney over the past fortnight, we suggest that you opt for a phone or video consultation if you think your issue can be appropriately managed that way. We continue to offer face-to-face consultations for many issues, eg. immunisations, cervical screening, any issue that would warrant a physical examination.

Please note that as of 20 July 2020, the Government has advised that eligibility for Medicare rebates for phone/video consultations will be limited to patients who have attended the practice at least once in the past 12 months. This means that we might suggest a consultation at the practice if we haven’t seen you in the past 12 months, UNLESS we need to screen you out due to symptoms or possible exposure to COVID-19. In those situations we will triage you and make appropriate arrangements.

Attending the practice

For patients attending the practice, we will need to manage our waiting room according to physical distancing guidelines, and allow time for cleaning surfaces between patients. Our waiting room has capacity for 8 people.

Please take note of the following:

. Please bring your own mask

. Let our staff know you have arrived, but you may need to wait outside or in your car until your doctor is nearly ready.

. We will do our best to advise you if there is a delay in your appointment time. We can SMS to let you know when your doctor is nearly ready.

. As you enter the practice please clean your hands and follow any instructions from our staff about where to sit.

. don’t bring extra family members to the consultation if you can avoid it.

We appreciate your patience as we manage the constant changes. Don’t neglect your health needs – if in doubt please call.