We can give the best care to our patients by following up results of any investigations by discussing them with you in person. At the end of your consultation your doctor will let you know when to make a follow up appointment when your results will be available.
If we receive a result that needs urgent attention we will contact you via phone.
Erskineville Doctors participates in the following national health registers:
- Australian Immunisation Register
- National Cervical Screening Program Register
You will receive reminder notices from these organisations for overdue childhood immunisations or cervical screening tests. NSW Health has also developed a “Save the Date” application for childhood immunisations.
The practice will not send additional reminders for scheduled childhood immunisations.
Under normal circumstances the doctors needs to see you in person, but in an emergency a doctor may take your call, or ring back as soon as possible.
The practice will use SMS where possible to send you reminders or recalls. To be able to send you reminders or recalls, or anything that might constitute direct marketing, you need to let the practice know if you do not want to receive such correspondence.
Examples of messages you might
- A non-urgent recall to discuss investigations
- A reminder that you are due for follow up of a previous investigation
- A reminder that a booster immunisation is due
- A reminder that a screening test is due – eg Pap smear
- An annual recall to review a particular health issue – eg. diabetes
We are conscious of all times of the privacy and sensitivity of your health information and will not send any information via mail or email that discusses any aspect of your medical care.
You may also wish to look at the Government’s general information on privacy regarding health matters ar www.oaic.gov.au/individuals/faqs-for
A transfer of your medical records to another practice will incur a reasonable administration fee to cover the cost of photocopies and registered post-delivery.
My Health Record is a secure online summary of your health information. You can control what goes into it, and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.
My Health Record is managed by the Department of Health. We can upload a Shared Health Summary, or an event summary at your request.
We always appreciate feedback from our patients about their care and about our practice. Please click here to use our online feedback form . Paper feedback forms are available in the waiting room. Your feedback will be reviewed by the Practice Manager, Dr Lonergan and Dr Kain.
If you have a problem or complaint and feel you need to discuss the matter outside of the practice you can contact the Health Care Complaints Commission on 02 9219 7444 or write to LOCKED Bag 18, Strawberry Hills NSW 2012.
Phone: 02 9557 2266
Postal: Shop 5, 15-19 Erskineville Rd Newtown NSW 2042
email: email@example.com (please do not send requests for urgent matters)