All new patients are asked to call and speak to reception staff to book an appointment.

New patients to the practice will be scheduled a Long Appointment (30 min.) for their first visit.

This allows enough time for the doctor to comprehensively review their medical and family history and address one acute issue.

For all new patients, a deposit of $80.00 is required to secure the appointment.

This deposit is then credited towards their first appointment.

This deposit is non-transferrable between doctors.

This fee will be forfeited if the patient fails to attend the appointment or cancels at late notice (within the two-hour cancellation window).

We can give the best care to our patients by following up results of any investigations by discussing them with you in person. At the end of your consultation your doctor will let you know when to make a follow up appointment when your results will be available.

If we receive a result that needs urgent attention we will contact you via phone.

The easiest way to make an appointment is via our online booking system (AutoMed). Appointments can be made by clicking the Book Online button on the homepage or by downloading the AMS Connect app.

The online booking system displays availability in real time and allows you to book even when the practice is not open.

There are a variety of appointment types for you to choose from, including; Face to Face, Telehealth, Mental Health, Children’s Health & Immunisations, Women’s Health, Antenatal, Postnatal Care, Health Assessments, and Skin Checks.

When booking your appointment, please consider the following:

• Do you have more than one issue to discuss? If so, you will need to book a long appointment (30 min.)?
• Are you a close contact or have you had COVID within the last 14 days?

Urgent on the day issues 

For urgent, on the day issues, please call reception on 02 9557 2266.

Please note, reception staff may ask you some standard triage questions. Your answers, help us to ascertain the nature and urgency of your issue, and ensure we can provide you with the care required.

For non-urgent enquiries, we ask that you call us after 9am and before 5pm.

Manage your appointments and your health using the AMS Connect app

The AMS Connect app mobile app allows you to book and manage, your families’ appointments, and request repeat scripts and referrals.

The AMS Connect app also hosts our Telehealth video consultations.

Download the app for iPhone

Download the app for Android

If you are concerned that your symptoms indicate a potentially infectious disease, please let our reception staff know when you call. We may be able to see you at a time when then are fewer patients in the waiting room. Alcohol hand-rub and disposable face-masks are available at reception.

Erskineville Doctors participates in the following national health registers:

1. Australian Immunisation Register
2. National Cervical Screening Program Register

You will receive reminder notices from these organisations for overdue childhood immunisations or cervical screening tests.  NSW Health has also developed a “Save the Date” application for childhood immunisations.

The practice will not send additional reminders for scheduled childhood immunisations.

If you wish to opt out of either of these registers you can contact NCSR or the  AIR.

 

The practice is also developing registers of patients who require regular review for particular chronic conditions such as diabetes. Your doctor will advise you of this and obtain your consent to be listed on a register for reminders. If at any time you wish to have your name removed from any recall register or specifically do not wish to be contacted via email please contact our Practice Manager, to ensure that your records are updated accordingly.  

 If you require an interpreter for your consultation please let our reception staff know so that we can arrange a phone interpreter. If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information visit website.