Fees apply for all face-to-face and Telehealth consultations and are payable at the time of your appointment.

Most fees are based on the duration of your consultation and the complexity of presenting issues. Fees for the preparation of Mental Health Treatment Plans and Chronic Disease Management Plans, Health Assessments or procedures are service based.

If you are experiencing financial difficulty, please discuss this with your doctor at the time of your appointment. Discounted fees are available. 

If you have extenuating circumstances and cannot afford an out-of-pocket cost at all, your doctor may elect to directly bill Medicare for the consultation (“bulk bill”). This means your Medicare rebate is paid directly to your doctor who accepts this discounted amount as full payment for your consultation.

Please note, bulk billing is not offered on the weekend - private fees apply for Saturday consultations.

Appointments held between 7:30am and 8:00am are considered by Medicare to be an ‘After-hours’ service and therefore incur a higher fee and Medicare rebate.

The Out-of-pocket Cost for these consultations is comparable or less than the equivalent, consultations held after 8am.

Face-to-face consultations

Payment can be made at reception via Eftpos, Visa or MasterCard or cash.

Medicare claims can be processed on-the-spot, and paid to a physical EFTPOS (savings or debit) card or sent to the bank account registered with Medicare overnight.

Telehealth consultations 

Once you have completed your Telehealth consultation, please call reception to make payment over the phone. Your Medicare claim will be sent to the bank account registered with Medicare. Payments to your bank account are usually available the next working day.

If you have stored your credit card token for future payments, this will be used to pay for the services provided and your claim will be sent to Medicare on your behalf. 

If we cannot get in touch with you via telephone after your appointment you will be sent a secure link from AutoMed via text message to pay. 

If payment is made outside of business hours, our staff will be unable to send your claim to Medicare. You will need to complete this yourself, with your online Medicare account or using the Express Plus Medicare mobile app.

Payments made online 

Payment made via this method, will incur a 1.80% surcharge fee.

You are only eligible for a Medicare rebate if you have a consultation with your GP either face-to-face or via Telehealth video / telephone. Full private fees are payable for repeat script and referrals requests made through our website or via reception.

Likewise, your GP cannot bill Medicare items for work done on your behalf (e.g., forms or reports) when you are not present (face-to-face or Telehealth) at the time the work is conducted. This also applies for consultations for a child, when they are not present. 

Patients who have not visited the practice for a face-to-face service in the last 12 months are not eligible to receive a Medicare rebate for Telehealth services. If you choose to proceed with a Telehealth appointment, you will be charged a full out-of-pocket private fee. Your next appointment must be in person, for the 12-month rule to re-set.

We recommended that all patients register with Medicare as a family or couple so that your out-of-pocket costs are counted together towards the Extended Medicare Safety Net thresholds and the PBS Safety Net thresholds.

If registered, the EMSN Out-of-pocket Cost is the amount your visit to the GP costs you once you and your partner or family have spent over the Extended Medicare Safety Net threshold amount. Any out-of-pocket cost for any Medicare service (including imaging and pathology) will count towards the threshold.

For example, once you have reached the threshold, you will pay a private fee of $95.00 and receive a Medicare rebate of $42.86 + 80% of the gap. Your total out-of-pocket cost is $10.43.

The threshold is calculated over the calendar year (1 January to 31 December) and re-sets on the 1st of January. You can monitor how much you have spent to date, and when you are likely to reach the threshold by using the Express Plus Medicare mobile app.