In order to keep patients and staff safe, from Monday 23 March we are asking every patient book a phone consultation with our doctors for any issue. After an initial consultation, your doctor may decide that it’s appropriate to bring you in for review or to manage your health issues over the phone. Fees will apply, and there is limited bulk-billing available – where Medicare allows – for patients who we would ordinarily bulk-bill.
The exceptions are: pregnant women needing a check up, newborn babies and children for scheduled immunisations. We might do some portion of these visits over the phone, and limit your time at the practice.
If you are very unwell, please call rather than book online for a phone consultation. Our staff will ask you some screening questions to work out the urgency of your request.
Please note, you will need to be ready at the appointment time with your phone in a quiet place, just as you would for a face to face consultation.
What we are doing to protect patients already:
- asking people to wait outside until your doctor is ready
- clinical staff are wearing masks, gowns and gloves for examining patients
- alcohol handrub is available all over the practice
- wiping down surfaces in rooms between patients
- implementing social distancing between our staff within the practice
Please note that Healthdirect – 1800 022 222 has a phone service for advice regarding the Coronavirus outbreak and can direct you as to where best to seek medical advice if you are not sure.
If you have severe difficulty breathing please dial 000 and notify the operator of any travel history or potential contact with COVID-19 (Coronavirus).
If you are just after general information regarding the outbreak and how it applies to you, please visit the Healthdirect website https://www.healthdirect.gov.au/coronavirus