In order to keep patients and staff we are asking every patient book a phone consultation with our doctors for any issue. After an initial consultation, your doctor may decide that it’s appropriate to bring you in for review or to manage your health issues over the phone. There are situations where really need to see you in person and we can make arrangements.
Fees will apply for phone consultations. Medicare rebates are now available and we are able to bulk-bill patients in a number of categories.
The exceptions to a phone consultation are: pregnant women needing a check up, newborn babies and children for scheduled immunisations, contraception procedures (Implanon/IUD). We might do some portion of these visits over the phone, and limit your time at the practice. If you think your medical issue will require a doctor to see you in person please discuss this with our reception staff.
If you are very unwell, please call rather than book online for a phone consultation. Our staff will ask you some screening questions to work out the urgency of your request.
Please note, you will need to be ready at the appointment time with your phone in a quiet place, just as you would for a face to face consultation.
What we are doing to protect patients already:
- asking people to wait outside until your doctor is ready
- clinical staff are wearing masks, gowns and gloves for examining patients
- alcohol handrub is available all over the practice
- wiping down surfaces in rooms between patients
- implementing social distancing between our staff within the practice
Please note that Healthdirect – 1800 022 222 has a phone service for advice regarding the Coronavirus outbreak and can direct you as to where best to seek medical advice if you are not sure.
If you have severe difficulty breathing please dial 000 and notify the operator of any travel history or potential contact with COVID-19 (Coronavirus).
If you are just after general information regarding the outbreak and how it applies to you, please visit the Healthdirect website https://www.healthdirect.gov.au/coronavirus