The practice policy is not to write prescriptions or referrals based on telephone requests if you have not attended the surgery in the last 12 months. The doctors appreciate the chance to see you and review your medical issues. You can request a short phone consultation for a repeat referral or prescription. As at June 2020, Medicare rebates apply for phone consultations.
In some situations the doctor will not be able to write a prescription without reviewing you, for example pain medications or sleeping pills.
If you do not wish to have a phone consultation, administrative charges for the service of reviewing your file and providing a prescription or referral will apply. Extra administrative fees may apply for faxing/posting, or for services provided on the day.