Important Information

We send our pathology specimens to Douglas Hanly Moir pathology, but we do not have a pathology collection service on-site. If your doctor has asked you to get blood done you can take your form to any of the DHM collection centres on the back of the form, or listed here DHM. The closest to the practice are at 375 King St, Newtown, and 21 Fountain St, Alexandria. You can also take a pathology form to any other pathology company.

Results

Preventing Infection

State/National Health Registers

Erskineville Doctors participates in the following national health registers:

Australian Immunisation Register
National Cervical Screening Program Register

You will receive reminder notices from these organisations for overdue childhood immunisations or cervical screening tests. NSW Health has also developed a “Save the Date” application for childhood immunisations.

The practice will not send additional reminders for scheduled childhood immunisations.

If you wish to opt out of either of these registers please let your doctor know.

Practice Based Registers

The practice is also developing registers of patients who require regular review for particular chronic conditions such as diabetes. Your doctor will advise you of this and obtain your consent to be listed on a register for reminders. If at any time you wish to have your name removed from any recall register or specifically do not wish to be contacted via email please contact our Practice Manager, to ensure that your records are updated accordingly.

Interpreter Service

Communication

Under normal circumstances we need to see you in person, but in an emergency a doctor may take your call, or ring back as soon as possible.

We will use SMS where possible to send you reminders or recalls. To be able to send you reminders or recalls, or anything that might constitute direct marketing, you need to let us know if you do not want to receive such correspondence.

Examples of messages you might
receive are:
- A non-urgent recall to discuss investigations
- A reminder that you are due for follow up of a previous investigation
- A reminder that a booster immunisation is due
- A reminder that a screening test is due – eg Pap smear
- An annual recall to review a particular health issue – eg. diabetes
We are conscious of all times of the privacy and sensitivity of your health information and will not send any information via mail or email that discusses any aspect of your medical care.

Privacy - your health information

We treat all health information in strictest confidence. We will not disclose your information to third parties without your informed consent. Patients have a right to access their personal health information in accordance with the Privacy Amendment Act 2002. We can provide you with a copy of our practice Privacy Policy.

You may also wish to look at the Government’s general information on privacy regarding health matters ar www.oaic.gov.au/individuals/faqs-for
A transfer of your medical records to another practice will incur a reasonable administration fee to cover the cost of photocopies and registered post-delivery.

e-health Records

Culture and Ethnicity

Feedback

We always appreciate feedback from our patients about their care and about our practice. Please click here to use our online feedback form . Paper feedback forms are available in the waiting room. Your feedback will be reviewed by the Practice Manager, Dr Lonergan and Dr Kain.
If you have a problem or complaint and feel you need to discuss the matter outside of the practice you can contact the Health Care Complaints Commission on 02 9219 7444 or write to LOCKED Bag 18, Strawberry Hills NSW 2012.