Important Information
We believe that we can give our best care to our patients by following up results of any investigations by discussing them with you in person. At the end of your consultation your doctor will let you know when to make a follow up appointment when your results will be available.
If we receive a result that needs urgent attention we will contact you via phone.
If you are concerned that your symptoms indicate a potentially infectious disease, please let our reception staff know when you call. We may be able to see you at a time when then are fewer patients in the waiting room. There is alcohol hand-rub on our reception counter and disposable masks also available near our toilet facilities.
- Australian Childhood Immunisation Register – for immunisations given up to the age of 20 years
- NSW Pap Test Register for all Pap test results
You will receive reminder notices from these organisations for overdue childhood immunisations or Pap tests. NSW Health has also developed a “Save the Date” application for childhood immunisations.
The practice will not send additional reminders for scheduled childhood immunisations.
If you wish to opt out of either of these registers please let your doctor know.
If at any time you wish to have your name removed from any recall register or specifically do not wish to be contacted via email please contact our Practice Manager, (erko.docs@iinet.net.au) to ensure that your records are updated accordingly.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information visit website.
We will use email where possible to send you reminders or recalls. To be able to send you reminders or recalls, or anything that might constitute direct marketing, you need to let us know if you do not want to receive such correspondence.
Examples of messages you might
receive are:
– A non-urgent recall to discuss investigations
– A reminder that you are due for follow up of a previous investigation
– A reminder that a booster immunisation is due
– A reminder that a screening test is due – eg Pap smear
– An annual recall to review a particular health issue – eg. diabetes
We are conscious of all times of the privacy and sensitivity of your health information and will not send any information via mail or email that discusses any aspect of your medical care.
You may also wish to look at the Government’s general information on privacy regarding health matters ar www.oaic.gov.au/individuals/faqs-for
A transfer of your medical records to another practice will incur a reasonable administration fee to cover the cost of photocopies and registered post-delivery.
My Health Record is managed by the Department of Health. We can assist you to register and can upload a Shared Health Summary at your request.
We always appreciate feedback from our patients about their care and about our practice. Please click here to use our online feedback form . Paper feedback forms are available in the waiting room. Your feedback will be reviewed by the Practice Manager, Dr Lonergan and Dr Kain.
If you have a problem or complaint and feel you need to discuss the matter outside of the practice you can contact the Health Care Complaints Commission on 02 9219 7444 or write to LOCKED Bag 18, Strawberry Hills NSW 2012.
Phone: 02 9557 2266
Postal: 91 Erskineville Road Erskineville NSW 2043