The COVID-19 situation is evolving every day, and we continue to work out the best way to care for all our patients. We aim to avoid the practice being a source of transmission and are using many strategies to do so.
To help keep our staff and patients safe we are asking that every patient book a phone consultation with our doctors. This allows for an extra level of screening, so that we can be prepared for any patient coming into the practice. Fees will apply, and there is limited bulk-billing available for patients who we would ordinarily bulk-bill. You will need to be ready with your phone in a quiet place when we call, as if it were a face to face consultation. After an initial consultation your doctor might request that you come into the practice. We are taking bookings for children’s immunisations, Antenatal visits and newborn checks, as long as patients and their parents are well.
We are asking all patients to report their cold/flu symptoms and any travel history when they call. Click here for a self-assessment guide.
If you have travelled anywhere overseas in the past 14 days OR have been in close contact with a person who has a confirmed case of COVID-19, and are concerned about cold/flu symptoms – you should quarantine yourself at home. Please DO NOT attend the practice. Phone us on 9557 2266 and we will arrange a phone consultation with one of our doctors.
If we do ask you to attend the practice please follow our advice :
. wait outside until the doctor is ready, (will will SMS/call you)
. use hand sanitiser provided
. put on a mask as you enter the practice if you have any cold/flu symptoms
If you have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your recent travel history. Health Direct 1800 022 222 can provide advice if you have symptoms of concern and can’t get in touch with us. Click here for a self-assessment guide. If you have mild symptoms, you should just stay at home and follow the self-isolation guide.
A Coronavirus (COVID-19) screening clinic is in operation at Royal Prince Alfred Hospital from 8am until 10pm daily. They are testing patients who meet the above criteria (suspected COVID-19)- that is a relevant travel history and symptoms. Please do not present there if you have cold/flu symptoms and no other risk factor. You will not be offered testing as there is currently a shortage of laboratory test kits. To access the clinic follow the signs TPU on level 3 via Gloucester Drive (, number 77 on the map – off Missenden Rd next to the main Hospital)
For general information on the novel coronavirus (2019-nCov) you can call the National Coronavirus Health Information Line on 1800 020 080.
You can also ask your employer to read these guidelines for when people can come out of isolation for suspect COVID-19. We are applying them to any upper or lower respiratory tract illness:
- People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
- If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:
- You have had no fever or respiratory symptoms for at least 72 hours
- at least 10 days have passed since your symptoms first appeared
See here for a useful article about quarantine and self-isolation, and how to manage sick people within the household