During the COVID-19 emergency, to keep patients and staff safe, we are currently asking every patient book a phone consultation with our doctors for any issue.
After an initial consultation, your doctor may decide that it’s appropriate to bring you in for review or to manage your health issues over the phone.
Fees will apply, and there is limited bulk-billing available for patients who we would ordinarily bulk-bill.
The exceptions are:
- pregnant women needing a check up
- newborn babies
- children for scheduled immunisations
We might do some portion of these visits over the phone, and limit your time at the practice.
If you are very unwell, please call rather than book online for a phone consultation. Our staff will ask you some screening questions to work out the urgency of your request.
Please note, you will need to be ready at the appointment time with your phone in a quiet place, just as you would for a face to face consultation.
What we are doing to protect patients already:
- asking people to wait outside until your doctor is ready
- clinical staff are wearing masks, gowns and gloves for examining patients
- alcohol handrub is available all over the practice
- wiping down surfaces in rooms between patients
- implementing social distancing between our staff within the practice
Please note that Healthdirect – 1800 022 222 has a phone service for advice regarding the Coronavirus outbreak and can direct you as to where best to seek medical advice if you are not sure.
If you have severe difficulty breathing please dial 000 and notify the operator of any travel history or potential contact with COVID-19 (Coronavirus).
If you are just after general information regarding the outbreak and how it applies to you, please visit the Healthdirect website
The groups of people below can still make appointments to come into the practice as they do need to be seen in person by a doctor:
- children booked for scheduled immunisations
- newborn baby checks
- pregnant women needing Antenatal shared care
Your doctor might also ask you to attend in person after an initial phone consultation.
We ask you to wait outside until we call/SMS you to enter the waiting room.
If you are attending the practice there is ALCOHOL HANDRUB and a pile of MASKS just inside the door. Please use these before you approach our reception if you have any flu-like symptoms (fever, sore throat, cough, aches, runny nose). If this is you, you should only be coming in if we have specifically asked you to attend. Please note stocks of masks are very limited. Please DO NOT take them if you are well.
The following places are screening and testing people who have travelled overseas in the past 14 days OR have been in close contact with a confirmed case of COVID-19 AND have relevant symptoms (fever, cough, sore throat, shortness of breath).
You do not need a GP referral to attend one of these clinics, but you should fit the criteria outlined above, wear a mask to attend, and follow the guide for self-isolation before and after attending.
If you have severe symptoms, like increasing shortness of breath, you should call you local Emergency Department and present there either by Ambulance 000 or taken by a family member. You need to let people know that you fit the criteria for suspect COVID-19 case so that they can treat you appropriately.
COVID-19 screening clinics
See here for a map of sites
These are the closest local sites below:
Royal Prince Alfred Hospital 8.00 am until 10.00 pm daily, follow the signs to TPU on Gloucester Drive, level 3 (this runs off Missenden Rd)
Redfern Community Health Centre 103-105 Redfern St (the old Courthouse) Mon- Fri 9.00-4.00
St Vincent’s Hospital 10.30am to 6.00pm daily. Enter via main hospital entrance and follow the green line to the Flu Assessment Clinic.
Sydney and Sydney Eye Hospital 8.00am-9.00pm Monday- Sunday 8 Macquarie st Sydney
Canterbury Hospital 8.00am-10.00pm Monday to Friday 575 Canterbury rd Campsie
Concord Hospital 8.00am until 6.00pm daily – across road from ED in Sports Institute Building
Prince of Wales Hospital 10.00am to 8.00pm Monday – Friday, 10.00am to 1.00pm Sat/Sun – Building 14B Avoca St, Randwick
Sydney Children’s Hospital 5.00pm to 9.00pm Monday to Friday 1.30pm-9pm Saturday and Sunday High st Randwick
As the situation is evolving quickly every day, we are trying to keep our news up to date, and draw together some other resources here. We continue to work out the best way to care for all our patients – this will change as time goes on.
See here for a useful article about quarantine and self-isolation, and how to manage sick people within the household.
Health Direct 1800 022 222 can provide advice if you have symptoms of concern and can’t get in touch with us. Click here for a self-assessment guide.
If you have mild symptoms, you should just stay at home and follow the self-isolation guide.
General advice about infection control – see our post here. If you have other queries about travel, school attendance, please check here.
For general information on the novel coronavirus (2019-nCov) you can call the National Coronavirus Health Information Line on 1800 020 080.
Fair Work has some information for employers. This might assist you if your employer is asking you to stay home. There is currently no indication for testing to exclude coronavirus for the purposes of returning to work. You can also ask your employer to read these guidelines for when people can come out of isolation for suspect COVID-19. We are applying them to any upper or lower respiratory tract illness:
People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
If you will not have a test to determine if you are still contagious, you can leave home if you have had no fever or respiratory symptoms for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers) AND it has been 10 days since the start of your illness.
Based on information to date, being pregnant does not increase your risk of severe COVID disease.
The Royal College of Obstetricians and Gynaecologists recently released a statement for pregnant women and their families. This is available here.
Our strategy of limiting patient attendance at the practice will allow us to see you in person when needed for Antenatal appointments. We will discuss with you individually if we can reduce the number of face to face visits.
Hospitals are likely to be encouraging early discharge programs, which usually involved home visits from a Midwife. Our doctors here can also be consulted if you and your baby need care in those early weeks. Again, we are keeping people out of the practice so we can see you in person if we need to.
We are working on improving access to video consultations, which might be more helpful to you with babies in the newborn period.
We want to continue to offer care for you , noting that we also need to limit the exposure of staff and other patients. If you have not already done so, please make a telephone appointment with one of our GPs to discuss your symptoms. These bookings can be done online or by calling 9557 2266.
We can make an initial assessment over the phone and advise you about self-care at home, organise treatment and make a follow up plan. If it appears a swab for COVID-19 is appropriate we can make arrangements for you.
When you are unwell, please isolate yourself at home – do not go out for any reason. Please ask friends or relatives to bring food/ other supplies and leave them at your door. Please also isolate yourself from others within the house. For further details please read the NSW Health home isolation guide.
You may be awaiting a swab result for COVID-19 or if a swab is not available, assuming you may have the virus. You should therefore follow the guidelines for COVID-19 unless your GP informs you otherwise.
Monitor your symptoms – fever, cough, lethargy, muscle aches and pains, sore throat, runny nose, headache, shortness of breath, nausea or diarrhoea. It is important to have booked follow up appointments with our GPs to check on your progress.
If your symptoms are getting worse, please call Erskineville Doctors and let reception know your symptoms are getting worse and you need to speak to a GP (please be specific about what is happening so they can triage you correctly).
If you are developing severe symptoms such as severe shortness of breath (can’t breathe), inability to get out of bed due to dizziness or confusion you or a family member should dial 000. Let the operator know you are unwell with suspected (or confirmed if your swab result is known) COVID-19 (Coronavirus).
Most people will recover at home. As with the flu, you need to rest, drink plenty of fluids, eat healthy foods (as tolerated), avoid drugs and alcohol and take paracetamol for your fever. You should speak with your GP at suggested intervals via the phone.
Please do not come into the clinic unless requested by the GP/Nurse at Erskineville Doctors (and then only with the appropriate precautions). If our staff get unwell, we will be unable to help you and your family/ community.
Please strictly observe the rules below regarding Discontinuing Isolation, this protects your own family, friends and the community.
You need to stay in complete isolation within the home until it is both 10 days after the onset of your illness AND until you have been symptom free for 3 days (72 hours).
If you have been discharged from hospital with COVID -19 and have not had x2 negative swabs 24 hours apart, then you need to stay in complete isolation at home at least 10 days post discharge AND when you have been symptom free for 3 days (72 hours).
Following this time, you will still need to follow the rules for the whole community, practise social distancing and be diligent with hand hygiene and cough etiquette as this will assist in reducing transmission.
Please follow these guidelines correctly to keep yourself and others safe. They are there to protect you and those you care about. We hope you get well soon!